— Developed a conversational AI training interface that enables customers to create and refine AI agents through direct interaction. Implemented a feedback system allowing users to upvote successful responses and provide specific corrections for improvement, streamlining the process of training AI clones to match desired communication patterns.

— Implemented dynamic access control for apps based on client attributes, allowing businesses to restrict app availability (e.g., Calendly, Messages) to specific client segments. This feature integrates with Zapier, Make, and even the Copilot API, enabling automated visibility changes triggered by custom field updates or specific events.

— Helped create a new way to blend structured and unstructured data. Canvas columns allow users to create collaborative canvases inside the cells of regular tables. The result is a novel way to organize information within a familiar surface like a document.

— Introduced a new way to enable instant document sharing through @-mentions while streamlining collaboration. Reduced sharing process from 10+ steps to a few clicks, while implementing flexible options for deferred sharing, significantly improving user workflow efficiency and team productivity.

— Developed and maintained the Mixed Reality Portal, the entryway to all VR expereinces on Windows Devices as part of the Cognition team. Work included everything from detecting issues with holographic driver setup, to enabling new out of box experiences.